Returns & Exchange

At Zelix Wear, we prioritize your satisfaction and aim to provide a hassle-free shopping experience. If you're not fully satisfied with your purchase, we offer an easy and straightforward return and exchange process.

Returns:
You can return any unworn, unwashed, and undamaged item within 5 days of receiving your order. Simply contact our customer service team at info@zelixwear.in to initiate the return process. Once the returned item passes our quality check, we will process your refund to the original payment method within 5-7 business days.

Exchanges:
If you'd like to exchange an item for a different size or color, we're happy to assist! Contact us within 5 days of receiving your order, and we'll help you with the exchange. Exchanges are subject to product availability, and we recommend initiating the process as soon as possible to avoid disappointment.

Conditions:

  • Items must be in their original condition with tags intact.
  • Items purchased on sale or during promotions are not eligible for returns but may qualify for exchanges.
  • Shipping costs for returns may apply unless the item received was defective or incorrect.

Clearance Sale Policy:

During our Clearance Sale, all products are offered at heavily discounted final prices. Items purchased under the Clearance Sale are strictly non-returnable and non-exchangeable, regardless of size, fit, color preference, or any change of mind. Each product is thoroughly quality-checked before dispatch, and minor color variations due to screen brightness will not be considered a valid reason for return or exchange. Clearance Sale orders cannot be cancelled once placed. Stock is extremely limited, and orders are fulfilled on a first-come, first-served basis. Due to high order volume during the sale period, slight delays in delivery may occur, but tracking details will be provided promptly.

Bundle Sale products are offered at special prices and are not eligible for exchange or return.
Kindly refer to the size chart before checkout.

Partial COD Policy: 

If you chooses the Partial Cash on Delivery (Partial COD) payment option, the paid partial amount will be refundable only if the order is cancelled before it is shipped. Once the order has been shipped, the partial payment becomes strictly non-refundable under any circumstances, including cancellation, return, refusal, or RTO. By selecting Partial COD at checkout, the customer agrees to this policy, which is implemented to cover processing, packaging, and logistics costs.

At Zelix Wear, we’re committed to making your shopping experience as seamless as possible!